Hello Gainsight Team,
We have recently deployed people maps in our org and it is not up to par with the functionalities we need. I have listed a few Ideas regarding being able to customize per our company needs.
- Being able to Customize Influencer look up tables. (high priority)
Currently, the Influencer action allows for you to add from Gainsight user object or Company person object. Due to ADP only deploying Gainsight for our client success department, other ADP teams are not active users in gainsight. We have found that you can not add anyone that is not an active gainsight user as an influencer within people maps. This creates an issue as ADP Sales, ADP Service, ADP implementation, etc. can all be classified as influencers but per the limitation of People maps, we can not add them.
We propose this to be a more customizable field from the People Maps Influencer object where we can remove the lookup for our Gainsight user object. This way it is just a text box to add a name.
-
Being able to Customize Drop-down menu with additional actions. (this one might be a pipe dream but it never hurts to ask.)
Currently, our only options are: Add direct report, Add manager, View details, add influencer and replace.
We would like to add other action or data inputs which may include ADP specific scoring (engagement score) or programs that the client might be involved in. (we have committees that clients can be part of) or even being able to email ad-hoc emails from people maps.
Thank you as always Gainsight for tuning in.
Best Regards,
Darshana
ADP
Gainsight enthusiast.
