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New Idea

Allow CTA Due Date to be based on date fields in Rules Engine

Related products:CS Cockpit & Playbooks

GarethR
  • Contributor ⭐️⭐️⭐️
  • 17 replies

I am currently setting up some rules to help manage our churn process and want to create a rule which creates a Churn CTA when the customer doesn't renew.

 

The process would look like: Renewal CTA created > Renewal CTA Closed Lost > Churn CTA Created.

 

When the customer confirms that they will not renew we populate their Renewal Date to a field called Churn Date.

 

When creating the Churn CTA I want to be able to set the CTA Due Date to the Churn Date. The issue is that it's only possible to set the CTA due date to the Run Date +X Days.

 

The create CTA action would be way more flexible and valuable if we had the following options for the CTA due date:

  • Actual date based on a field (e.g. Churn Date)
  • Actual date based on a field + X days (e.g. Churn Date + 5 Days)
  • Run date plus X days (Already possible)

10 replies

  • Contributor ⭐️
  • 1 reply
  • July 30, 2020

+1 for actual date based on a field - use case: have an objective task be dated based on renewal date, not objective create date.


ACT
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  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • 108 replies
  • October 25, 2023

@mstollenwerk this would be super helpful for our Red Deal CTA use case. The due date field in Create CTA should be more flexible. @sdrostgainsightcom 


ACT
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  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • 108 replies
  • October 27, 2023

sdrostgainsightcom
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  • Gainsight Employee ⭐️⭐️⭐️
  • 545 replies
  • December 5, 2023

This is a popular request, but spread over a number of posts here.

@anirbandutta -- can we merge the following into this request (after the blackout next week):

 


anirbandutta
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  • Expert ⭐️
  • 1804 replies
  • December 6, 2023
The following idea has been merged into this idea:

All the votes have been transferred into this idea.

anirbandutta
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  • Expert ⭐️
  • 1804 replies
  • December 6, 2023
The following idea has been merged into this idea:

All the votes have been transferred into this idea.

anirbandutta
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  • Expert ⭐️
  • 1804 replies
  • December 6, 2023
The following idea has been merged into this idea:

All the votes have been transferred into this idea.

anirbandutta
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  • Expert ⭐️
  • 1804 replies
  • December 6, 2023
sdrostgainsightcom wrote:

This is a popular request, but spread over a number of posts here.

@anirbandutta -- can we merge the following into this request (after the blackout next week):

 

Done - will be migrated in it’s consolidated form


Any updates on this or potential solutions? I have this exact use case as well.

I need to run a one time bulk CTA creation from the Rules Engine but I would need the CTA Due Date = Renewal Date (+ or - x months) based on the Renewal Date field found on the Company object.

Currently my only options are Run Date ± or - and that’s not cutting it. 


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+1 vote from me. I’d like to be able to define a set date for the CTA due date (e.g. last day of the Quarter). For our use case Frequency area is not the best fit cause we want to trigger all CTAs for the year in one go and use it for planning/reporting.


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