I am currently setting up some rules to help manage our churn process and want to create a rule which creates a Churn CTA when the customer doesn't renew.
The process would look like: Renewal CTA created > Renewal CTA Closed Lost > Churn CTA Created.
When the customer confirms that they will not renew we populate their Renewal Date to a field called Churn Date.
When creating the Churn CTA I want to be able to set the CTA Due Date to the Churn Date. The issue is that it's only possible to set the CTA due date to the Run Date +X Days.
The create CTA action would be way more flexible and valuable if we had the following options for the CTA due date:
- Actual date based on a field (e.g. Churn Date)
- Actual date based on a field + X days (e.g. Churn Date + 5 Days)
- Run date plus X days (Already possible)