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New Idea

Specific Errors In Rules Engine

Related products:None
  • August 29, 2022
  • 1 reply
  • 20 views
marissa_barcza
tim_sedwitz
sarah_couch
elaine_cleary
nicole_gemmer
+3
  • marissa_barcza
    marissa_barcza
  • tim_sedwitz
    tim_sedwitz
  • sarah_couch
    sarah_couch
  • elaine_cleary
    elaine_cleary
  • nicole_gemmer
    nicole_gemmer
  • kathleen_gerhart
    kathleen_gerhart
  • andy_sackley
    andy_sackley
  • elizabeth_adams_c593ee
    elizabeth_adams_c593ee

It would be great to have Specific error messages for the Rules failure. For example an escape character issue should call out something as escape character issue instead of -1 records in the initial fetch.

1 reply

tom_gerth
Forum|alt.badge.img+4
  • Gainsight Employee ⭐️⭐️
  • 71 replies
  • October 6, 2022

When running rules that fetch from S3, it would be great if we could get an error message in the UI that is more meaningful than “Records: -1”.  Often times, when there is a failure at the S3 fetch level, it is something to do with the file format or header names, but “-1” gives customers no ability to troubleshoot on their own.

Could we consider giving something that can at least direct the customer in the right path, perhaps “header error” or “duplicate file name” or something like that?


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