We need to be able to batch write to timeline from rules engine, for various reasons/use cases:
- Be able to mark participation to a specific event (in our case, a product change advisory board) in bulk for all our participants instead of having to create the entry manually for all companies.
- Be able to mark key tech touch engagement completion such as onboarding automatically into timeline as they’re milestones in the customer journey (using the AO Participant object/AO Participant Failed object).
It seems timeline currently is that unalterable record except by individual CSMs, but we need to be able to write to it as an admin.