Improve Email Bounce List and Email Validator

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Hey @bradley, thanks for posting on Community. Sounds like a great idea, forwarding this to the Product team to look into and circle back with their thoughts on the same. 

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Hi @bradley 

Thanks for highlighting this. We will look into possible tooling / options we can provide to improve visibility into failed email sends.

I am adding it to the product backlog for prioritization

Yes please!!!

One of my CSMs recently reported that they were getting this error when trying to send an email from Gainsight: “The following recipient(s) would bounce. Remove these recipient(s) before sending the email”. The kicker: the email listed that would bounce WAS THE CSM’S OWN EMAIL.

The only explanation I could think of was that they someone ended up on Gainsight’s global bounce list from another customer.

I can see the merit in sharing bounce information for specific types of errors - if the email no longer exists, for example. But I don’t want our emails to bounce just because another Gainsight customer got shut out. I think the example above shows how bad that could be.

Yikes!

Definitely run into this a lot.  I had a similar issue to Mindy’s where I was trying to test a JO program using the leader who requested it’s email address, and she was on the Global Opt Out list.

I am running into trouble related to the mysterious hidden Gainsight Global Bounce List as well.

The only method to check an email for bounce/deny status is with Email Validator, which is a manual one-at-a-time method only available to admins as previously stated. I need to do this at scale in some workflows.

It is frankly unacceptable that something as critical as bounce status requires a GS admin to build customized reporting, flagging, dashboards, etc to examine this status across a customer base.

NOTE: Another community thread requests better visibility on this topic as well:

Ability to Report on Current Bounce List Status