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New Idea

Ability to Report on Current Bounce List Status

Related products:CS Journey Orchestrator, Email & Notifications
Chelsea.holfield
kstim
AnnieMo
+2
  • kerri.lindstrom
  • Chelsea.holfield
    Chelsea.holfield
  • kstim
    kstim
  • AnnieMo
    AnnieMo
  • nheller
  • katelyn.turner
    katelyn.turner
  • stevepost
    stevepost

Chelsea.holfield

We’d love the ability to report on the current bounce list status of our users. The Email log V2 provides a good idea of the bounce list as it relates to those emails, but that doesn’t update when we’ve removed someone or changed anyone’s bounce status. 

2 replies

stevepost
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  • Contributor ⭐️⭐️
  • 9 replies
  • September 24, 2024

I would like this ability as well! Email Validator requires manual entry of addresses to check the current status.

I’ve recently learned that Gainsight has a “global bounce/deny list” which prevents a JO program from including a contact who’s email address is in the global bounce list. This scenario comprises one of the failure reasons for a JO program audience.

Without the ability to query or report the current status of an email address (internal or customer contact) admins must maintain some sort of status field on the Person or User object. This introduces the risk of stale data when an email address is requested for removal from the bounce list via Email Validator.

Can we please get a system field on the User and Person objects which denotes Gainsight’s hidden global bounce list status?


kstim
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  • Helper ⭐️⭐️
  • 240 replies
  • November 18, 2024

Just recently ran into this and would love to be able to track these types of scenarios!


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