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New Idea

Customize Subject Line of Gainsight Slack / Email Notifications with Additional Fields

Related products:CS Cockpit & PlaybooksCS Journey Orchestrator, Email & Notifications
  • November 22, 2022
  • 0 replies
  • 18 views
kate_green
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bfoleyHS
  • bfoleyHS
  • Contributor ⭐️⭐️⭐️⭐️
  • 27 replies

Hi there,

 

It would be a nice quality of life improvement for the system if we could add some tokens/fields to the out of the box notifications subject line. For example, users will receive a notification like "'A CTA has been assigned to you for X Account" in the subject line of their notification, but without further detail as to who created the CTA, etc.

 

Please let me know if there are any questions.
 

Thanks,

Brian

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