Curious if this is a common use case for others, but my team has requested for any emails that are synced to Timeline to use the original email timestamp vs using the date & time that email sync was executed.
The CSMs at Propeller will often bulk forward their emails into Gainsight at the end of day/end of week because they manage quite a few customers. This causes all of their entries to have a similar date/time stamp, even though that is not necessarily when the email engagement took place. The result is a slightly inaccurate picture of engagement.
