Skip to main content
New Idea

Field dependencies in C360 are not being filtered as per 'customer info' object field depencies

Related products:None

hardik_mota
In C360 section, client is expecting that based on the selection in ‘Churn Risk Category’ which is the ‘controlling field’, the values available for selection in ‘Churn Risk Reason’ would be filtered based upon how we set up the field dependency in customer info object. This works fine when we preview the Customer Info record in Salesforce, but when we go through the C360 interface, we see the all picklist values in the dependent field ‘Churn Risk Reason’ regardless of what is chosen in the controlling field Churn Risk Category.

Here’s video recording link to understand the requirement : https://cl.ly/1W3H3T0I3l0g

So user is requesting to post as an enhancement request where the dependency filters should be applied on C360 page as well to avoid any unexpected picklist to be selected.

0 replies

Be the first to reply!

Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings