Skip to main content
New Idea

Sending internal reports with no account relation via Advanced Outreaches

Related products:None
matthew_lind
pgeorge
Revant_Amingad
Molly.McQ
Kenneth R
+6
  • matthew_lind
    matthew_lind
  • pgeorge
    pgeorge
  • Revant_Amingad
    Revant_Amingad
  • Molly.McQ
    Molly.McQ
  • Kenneth R
    Kenneth R
  • Alicia Fisk
    Alicia Fisk
  • Nadia Nicolai
    Nadia Nicolai
  • jnakano
    jnakano
  • vishkatti
    vishkatti
  • ahamburg9
  • kathleenorazio
    kathleenorazio

alex_legay
Right now, there is no way to send reports via Advanced outreach without an account id or contact id filter on each report. Is it on the roadmap to support this? In my testing, even when using a user power list or bionic query on the user object, my report emails couldn't be saved without the account filter.

4 replies

jeffrey_boyer
Forum|alt.badge.img+3
  • Gainsight Employee ⭐️
  • 11 replies
  • September 17, 2018
I am running into this situation with a customer now.  They are looking to send a report internally that will group by accounts that have replied to a survey in the last day via a Program but I can't get around this limitation on the report.  Has their been any update on if this is on the product roadmap?


alex_legay
Forum|alt.badge.img+6
  • Author
  • Helper ⭐️⭐️⭐️
  • 155 replies
  • November 13, 2018
Just wanted to bump this up as it came up again in support. I'm working with a customer who is trying to send an internal report attached to an email and still being asked to add an account filter despite the query looking at the user object. I think the issue here is that we require an account mapping whereas in outreaches you can specify a User outreach.


dan_ahrens
Forum|alt.badge.img+2
  • Expert ⭐️⭐️⭐️
  • 1984 replies
  • November 13, 2018
Hi Alex,

Would the event that triggers the send of this report be something that happens on a schedule (like weekly)? Have you looked at adding that report to a simple dashboard and then emailing that out via the Dashboard config?


heather_hansen
Forum|alt.badge.img+13
  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 954 replies
  • November 14, 2018
I'm running into the same issue. I was looking to set up a weekly email with a CSV Report Attachment with the new release, and I'm unable to do so because I don't want to use an account or contact filter.


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings