New Idea
Scorecard: Ability to have customized healthscoring by segment
The way you score the health of a particular segment may not be the same across multiple segments. In tandem with https://community.gainsight.com/gainsight/topics/c360-ability-to-customize-page-layout-by-csm-or-cus... need the ability to create a custom Healthscore by segment or customer type.
+1It is in our roadmap (with the next 2 quarters) to support multiple scorecard and you would be able to pick a scorecard that applies to a Segment or Customer Type.
+4Sidhu, what is the status on this?
Hi Jeff,
This in our roadmap and we will be starting work on this soon. We have a set of low fidelity wireframes and workflow available which we want to review. Will you be available next week for a session?
Thanks
Abhishek S
This in our roadmap and we will be starting work on this soon. We have a set of low fidelity wireframes and workflow available which we want to review. Will you be available next week for a session?
Thanks
Abhishek S
+4Yes I have time between 10AM and 3PM Central time on Thursday if that works?
Great!That works.Will send a request soon.
We need this feature too. Different scorecard measures for different service levels. I am happy to provide feedback.
Ditto if you want. We're high touch; however, we'd differentiate based on sales pipeline (already a customer having a very different set of metrics than a prospect for example).
Hi Team,
What is the update here? We'd also like to deploy different health-scores based on different customer segments.
What is the update here? We'd also like to deploy different health-scores based on different customer segments.
+4You can do this now. When creating a scorecard you can have it apply to an Account or Customer Info value:
Jeff Kirkpatrick
1 person likes this
Thank you Jeff! Learned that this is doable but data needs to be mapped through MDA
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