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New Idea

Ability to edit/change company or relationship on CTAs after they've been created.

Related products:None

katie_b

We have the ability to make changes to the company/relationship for timeline activities already, we’d like to see the same capability for CTAs. Event if it’s just company to company or relationship to relationship (of same relationship types) this would be a huge benefit to our CSMs instead of closing/deleting and recreating CTAs if they need to be moved.

9 replies

heather_hansen
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 954 replies
  • April 21, 2022

Just had this come up today as well.  CTA was accidentally created on the wrong account. 


Forum|alt.badge.img+1
  • Gainsight Employee ⭐️
  • 109 replies
  • July 1, 2022

@katie_b Currently, in timeline once an activity is logged the company/relationship cannot be changed. Are you referring this change is possible in draft stage?


jessicatang
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  • Contributor ⭐️⭐️⭐️⭐️
  • 27 replies
  • January 20, 2023

@Bhawya In reference to editing the company/relationship after the activity creation, this would be extremely beneficial for us. Sometimes our CSMs accidentally create/log activities to the wrong company or relationship. Instead of deleting and recreating it every time, it would be much more efficient to just have the ability to update these fields. 


jessicatang
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  • Contributor ⭐️⭐️⭐️⭐️
  • 27 replies
  • January 20, 2023

I would say this should be the same for CTAs. 


jessicatang
Forum|alt.badge.img+5
  • Contributor ⭐️⭐️⭐️⭐️
  • 27 replies
  • January 24, 2023

I would like to follow up and elaborate that our CSMs should only be working on the relationship. At the moment, I am recreating all CTAs and Activities without relationships… So this enhancement would be super appreciated! 


HollySimmons
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  • Helper ⭐️
  • 166 replies
  • September 29, 2023

Please let us change the company/relationship after a timeline/CTA is created, it’s very frustrating to end users to have to remove and re-add things. 


victoria_peeker_barry
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if we have a checkbox to enable the relationship to be editable on the CTA - why is it greyed out - feels like a big miss!!!


bradley
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  • Expert ⭐️
  • 1126 replies
  • November 27, 2024

@revathimenon can we get some eyes on this? We need to be able to add/change the relationship on a CTA after it is created.


markglenwalker

Is this a planned feature enhancement? This would be extremely helpful to us!


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