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Tool Tip/Help Text for Fields in C360

Related products:CS C360 & R360 & P360
kcsp
For fields added to the Attributes section of the C360 (Gainsight native or from SFDC), it would be helpful to have the ability to add help text similar to SFDC to help users better understand what field uses are.

    10 replies

    jitin_mehndiratta
    Hi Kaycee,

     

    Thank you for the feedback. We do have plans to enhance the UX for C360 and make it more intuitive. We will definitely consider this when we start working on it.

     

    Regards,

    Jitin

    andrew_cummins
    1 person likes this
    • andrew_cummins
      andrew_cummins
    andrew_cummins
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    Where are we at with this?

    john_apple
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    • john_apple
    • Expert ⭐️
    • 468 replies
    • June 2, 2020

    Isn’t this possible with a Description added to the field within Attributes section when setting up the C360 layout?

    https://support.gainsight.com/Gainsight_NXT/07360/02Admin_Guides/03Configure_Customer360_Attributes_Section#Add_Fields_to_the_Attributes_Section

    And the field has a little “i” next to it that will display the description when hovered over.

    andrew_cummins
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    that is avail in the NXT platform…..we are on the SFDC platform right now

    andrew_cummins
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    @john_apple  that link is talking about naming attribute sections not fields. We want to be able to hover over a field and see help text…..

    john_apple
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    • john_apple
    • Expert ⭐️
    • 468 replies
    • June 4, 2020
    andrew_cummins wrote:

    @john_apple  that link is talking about naming attribute sections not fields. We want to be able to hover over a field and see help text…..


    The Description entry turns into text that is visible when someone hovers over the field.

    1. Description: Enter a description for the field.
    phani_kumar
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    • phani_kumar
    • Gainsight Employee ⭐️⭐️
    • 332 replies
    • June 5, 2020

    +1.

    yes, it will definitely help a lot to easily identify which field was selected.

    kcsp wrote:

    For fields added to the Attributes section of the C360 (Gainsight native or from SFDC), it would be helpful to have the ability to add help text similar to SFDC to help users better understand what field uses are.
     

     

    W
    • wmurthy
    • Contributor ⭐️⭐️⭐️
    • 21 replies
    • July 9, 2020

    Any idea if this feature is being implemented?

    ajprince
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    • ajprince
    • Contributor ⭐️⭐️⭐️⭐️
    • 35 replies
    • April 15, 2024

    Is this something that was ever implemented?

    It would be great if the field description could be made viewable to end users when they hover over a field. Our use case isn’t limited to the C360 fields though--we have fields in the CTA and Success Plans that could also benefit from this feature. It all stems from the fact that there is a short 45 character limit on field display names, which doesn’t allow room to add descriptions or context in some cases.

     

    Thanks!

    kstim
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    • kstim
    • Helper ⭐️⭐️
    • 240 replies
    • April 15, 2024

    This looks to be implemented, at least in an Attributes section of the C360.

    Editing any of the attributes fields in the C360 configuration page lets you add a description (help text) to the field, which allows you to view the help text on the C360 layout.

    Editing the description of an Attributes field on the C360

     

    Help text on the C360 layout

     

    dayn.johnson
    1 person likes this
    • dayn.johnson
      dayn.johnson

    Reply


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