Guidance on creating sites and pages and how they relate to surveys 2.0?

Hello Kelly,

Gainsight Surveys provide two ways to configure branding-

1. Upload a logo in Survey properties tab - this logo will be visible at top-left corner of survey response page (the page user visit to give response). In the below example I have uploaded Google logo to show in Survey response page.

a)Logo Configuration -

b)Survey Response Page (Actual survey will look like this to the end user)-

2. Configure a Custom page with customized HTML content (logo,text etc) - This can be used to show to the end user after responding to the survey.

a). Crate a Custom page with your company specific logo and content. (Here I have configured Google logo URL and Customized content)

b). Create/Edit your survey site with DefaultPage -> 'SurveyResponse' and Associated Pages -> SurveyThankYou (Created above).

c). Survey properties -> Additional Configuration -> Thank You Message -> Select Custom Page -> Select the custome page that you wants to show to the end user after responding to the survey (In this Example - SurveyThankYou page)

d) After clicking on Submit botton of Survey end user will see below page (configured in Survey properties) :

Please let me know if you need any additional info.

Hi Sekhar,

Thank you for the reply. So, any edits to an HTML page only really impact the Thank You page (if custom)? So the look and feel of the survey page would not match the look and feel of a (custom) thank you page?

As you can see in my example in the original post - I uploaded a logo to the survey configuration settings and it does not display when viewing the survey. This occurs in our QA instance, maybe it's a bug? In Prod, I can get the logo to appear as you have under 1. B.



Doesn't it go a bit against common best practices to deliver a consistent experience throughout? If the actual survey page can't be customized to the level of matching that of custom thank you pages it would be a pretty inconsistent experience - I would think the two styles would create doubt for the submitter.

Hi Kelly,

 

Thanks for bringing the inconsistent page behavior part, editing of brand user experience is on our long term road map. We update here once we consider for release. 

 

 

Hi,
 

You can configure the Survey’s visual appearance. For more information refer here.

Happy posting! Thank you!