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[NXT] Given Rule Action Loading to SFDC Object , Allow Action to Be Opened and Resaved Even if Target Field is Deleted.

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kevin_ly

Posting on Behalf of a Customer.

 

It is found that given a rule in NXT loading to an SFDC Object, if a field on the target object has been deleted,  permissions error gets thrown in logs, but user is unable to make further changes to rule actions as it never loads ( In cases where you want to remove this field from the action to fix).

In some places of our product, I believe if a target field is deleting the mapping goes blank (prob also gives notice) ,  which you can still update to remove it. If we don’t have this, it be great to give this ability to rules, it would allow admins to tackle this without having to go to Gainsight Support.

 

 

2 replies

CurtisValentine
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I like this idea! Sometimes SFDC teams delete fields without the Gainsight team’s feedback. When that happens, you sometimes need to create a new field in SFDC. In that case, you have to rebuild the rule which is not great. 


rakesh
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  • Lets put your data to work!
  • 835 replies
  • December 11, 2020

Hi Kevin,

Thanks for posting this. Will consider this for the next wave of enhancement from Rules Engine. 


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