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New Idea

Include the resize window option in the new "embedded" Knowledge Center Bot option

Related products:PX KC Bot
jean.nairon
link_black
kate_green
shireesha_reddy
rketharaju
+2
  • jean.nairon
    jean.nairon
  • link_black
    link_black
  • kate_green
    kate_green
  • shireesha_reddy
    shireesha_reddy
  • rketharaju
    rketharaju
  • JayS
    JayS
  • brenna.oneill
    brenna.oneill

link_black
  • Gainsight Employee ⭐️⭐️
  • 316 replies

The standard Knowledge Center Bot includes the ability to resize the display window, but the new “embedded” Knowledge Center bot does not.  It would be great to include this option here too for a better user experience.  See below:

 

 

  

4 replies

JayS
  • Helper ⭐️
  • 119 replies
  • January 4, 2024

Hi @link_black.

Has there been any movement on this idea from 3 years ago? This came up again in a meeting I had today as being a sticking point for why we are reluctant to move to the embedded bot. 

We definitely like the idea of anchoring the KC bot to a UI element, but without the resizing option, some Article content is very challenging to navigate.

Thank you.

Jay

cc: @JPKelliher @Gainsight2022 @woodlande @Lake1211 @wheelern @jmobley 


JayS
  • Helper ⭐️
  • 119 replies
  • June 25, 2024

Hi @link_black,

Any news on this? We just implemented our first embedded bot on July 21 and it would be great to have the ability for users to resize the bot window.

Thank you.

Jay

@JPKelliher @woodlande @Gainsight2022 @wheelern @Lake1211 @aroberts @jmobley @katkenny23 @aharkut 


link_black
Forum|alt.badge.img+2
  • Author
  • Gainsight Employee ⭐️⭐️
  • 316 replies
  • June 25, 2024

No news/updates on this enhancement request that I am aware of @JayS.

 

cc: @Chandu


Forum|alt.badge.img+1
  • Gainsight Employee ⭐️
  • 109 replies
  • June 25, 2024

FYA @aharkut 


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