Skip to main content
New Idea

Auto Assign CSMs

Related products:None

mark_deegan

Hi Folks - 

It would be nice if we had an option when creating customer records to automatically assign a CSM when we are creating a company record - based on the lowest number of Companies assigned to the CSM on the time of company creation. 

Ive hacked a solution around this but its less than perfect. 

 

Kind Regards, 

 

Mark

3 replies

@mark_deegan - Hello Mark, could you help me understand the following -

  1. Typically, how many customers does a CSM handle?
  2. What are the categories (Small / Medium / Enterprise) of customers your CSMs handle?
  3. How is your CSM team distributed for these categories of customers?

sai_ram
Forum|alt.badge.img+1
  • Expert ⭐️⭐️
  • 3727 replies
  • January 13, 2021

@mark_deegan I am going through the older posts and found this in the queue. We need your inputs here to proceed further. 


gsferracini
Forum|alt.badge.img+2
  • Contributor ⭐️⭐️
  • 3 replies
  • July 9, 2024

Hi team,

Are there any updates here?

I am facing the same issue to fast assign a company to CSMs with low volume or even re-balance csm´s companies.

Regards,


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings