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Create separate Google Search Knowledge Base URL in each Bot

Related products:PX KC Bot

mmarques

Currently, an administrator can configure up to 10 Google search domains, and a KC bot manager can select any of those search domains.

However, we have dozens of products. It is not scalable for the administrator to add all of those Google search domains - or for a KC bot manager to scroll through such a long list.

Instead, I propose that when editing a KC bot, the person managing a bot can add a custom search domain.

6 replies

aharkut
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  • Gainsight Employee ⭐️
  • 263 replies
  • February 7, 2023

Hi @mmarques - we are working on this by increasing the limit from 10 to 100 for the Google Search domains that can be configured on PX. At the Bot level there will be a limit of max 10 domains that you can select. Would this work?

 

Thanks,

Abhilash


aharkut
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  • Gainsight Employee ⭐️
  • 263 replies
  • February 7, 2023
No StatusIN DEVELOPMENT

mmarques
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  • Author
  • Helper ⭐️⭐️
  • 272 replies
  • February 7, 2023

That will work, at least for our short-term needs.  It seems a poor experience to scroll through a list of 100 domains. Consider if people can also start typing to search for the correct domain.


aharkut
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  • Gainsight Employee ⭐️
  • 263 replies
  • February 8, 2023

@mmarques Search will be available in the drop-down so that you dont have to scroll through the entire 100 list.


aharkut
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  • Gainsight Employee ⭐️
  • 263 replies
  • February 28, 2023

aharkut
Forum|alt.badge.img
  • Gainsight Employee ⭐️
  • 263 replies
  • February 28, 2023
IN DEVELOPMENTImplemented

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