Outlook Gainsight Assist exclude Inactive Company Person records in Log To results

I find it maddening that an inactive company person shows as an option for the log to timeline functionality. We have customer contacts change between several companies that we work with, so it’s nice to have that historical tracking of oh they used to work at X and now they work at Y. I do not believe anyone would ever want to log an email to the inactive company and not the active company person record.

I think this really just underscores why EMAIL should be a Company Person field, not a Person field. I literally always get a company-specific email address and nobody is walking around doing business on their personal Gmail account.

I’m running into this same issue. I’m trying to clean up some orphaned Company Person records that no longer have an associated record in Salesforce (our source of truth for contact data). I was hoping I could simply mark these Company Person records as inactive via a rule, but because of this limitation, it seems I need to delete them entirely, which of course is not able to be fully automated. What is the point of having an out of the box “active” field on Company Person if not for a use case like this?

Agreed with all above, we have a large account hierarchy that a contact was inadvertantly place in for 50 accounts.  We inactivated them, however every email to this contact (our main POC) results in a bounce back requiring the CSM to select the account for them to connect the email to.  This is becoming increasingly frustrating and resulting activities no longer being logged.