Skip to main content
New Idea

File types no supported for email template attachment.

Related products:None
R
  • rvinny
  • Gainsight Employee ⭐️
  • 12 replies

Hi team,

 

I found that .eml or .msg type files are not supported as attachments for an email template. Would it be possible to support these formats as well?

4 replies

C
  • chethana
  • Helper ⭐️⭐️⭐️
  • 347 replies
  • July 8, 2021

Hello @rvinny 

Thanks for bringing this up. May i know the use case for this attcahment?

sai_ram
1 person likes this
  • sai_ram
    sai_ram
sai_ram
Forum|alt.badge.img+1
  • sai_ram
  • Expert ⭐️⭐️
  • 3727 replies
  • July 13, 2021

@rvinny could you please add the use-case.

R
Forum|alt.badge.img+1
  • rvinny
  • Author
  • Gainsight Employee ⭐️
  • 12 replies
  • July 13, 2021

Hi @chethana @sai_ram Customer brought up the issue that they were not able to add certain types of files to their email templates. So the wantedto attach the file of type .msg to their email template.

C
  • chethana
  • Helper ⭐️⭐️⭐️
  • 347 replies
  • July 15, 2021

Hello @rvinny 

We do not support.msg type as of now. Can you elaborate on the use case for this?

Reply


Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings