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New Idea

Ability to update/edit email automated footer

Related products:PX Engagements
  • February 8, 2022
  • 1 reply
  • 84 views
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JayS
  • Helper ⭐️
  • 119 replies

I didn’t see anything in the PX forums for this, but when I create an email and sent a test, there is an automated footer with an Unsubscribe link and a View in Browser link. These are nowhere to be found when I am editing the email, and I have been unable to locate it anywhere. Our marketing team doesn’t like the phrasing, plus we don’t know where the unsubscribe link is directing users.

I did find an idea on the CS Product forum: Custom Headers/Footers for Email Templates | Gainsight Community and posted this comment: 

“This would be a request for Gainsight PX as well. I am starting to explore emails from PX, and there is an automated footer with an unsubscribe link and a “view in browser” link. 

I don’t know where the unsubscribe URL goes. It is not something I can see to edit or delete. It is not a part of the template I can edit. 

We don’t have CS now, so I don’t know how the experience differs.”

1 reply

alylo
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  • Contributor ⭐️⭐️
  • 8 replies
  • May 22, 2024

Have been any updates to edit and/or select different options for the footers in PX emails since this original post? 

It would be nice if, like Gainsight CS, there was an option to toggle between footer options—for example, one for non-operational emails vs. another for operational emails. 

Further, it would be really helpful to be able to manage where preferences are collected. We have a central preference center that we would like to be able to use, so all preferences across platforms can be viewed in one place.


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