When setting up Outreaches, I would like to include my CSM's unique Email To Salesforce email address in the Copy To section so that we can track our automated outreaches in SFDC Activity History. I was told that it is not possible because of the email format generated by SFDC (ex: emailtosalesforce@u-3vv5gzfcqzkb0kfc0wk0941r0.3-zxyeay.na3.le.salesforce.com)
Use case: our CSMs BCC all emails to SFDC for the benefit of our sales counterparts who do not use Gainsight. I would like to track all emails, especially if the client does not respond.
New Idea
Enable Email to SFDC for Journey Orchestrator Outreaches
+5Hi Anna - do you use the Log emails to Salesforce under Settings in the Outreach?
For Programs, this would be under the Email Settings when configuring Participants.
For Programs, this would be under the Email Settings when configuring Participants.
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