In a Survey type of journey, I am adding a token to the Comments of a CTA for the field survey response URL. In the Comments, it is rendering as plain text that the CSM needs to copy and paste into the web browser.
The only other option for a clickable link is to give them access to the view participant journey, which involves multiple clicks (View Activity, View Response) and provides more information / access than our CSMs should have.
In reports, a hyperlink is displayed.