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Include all attempts in PX funnels

Related products:PX Analytics
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mike_maday
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broghanzwack
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broghanzwack

Background: I’d like to understand the impact of my Engagements on user behavior over time. In order to do this, I need to understand whether or not the average time to complete a process (funnel) decreases - or increases - over time. This would require that the funnel track every pass that a user makes at a process. 


Problem: PX funnels only report on the first pass a user makes at a process. This skews the report heavily towards an onboarding use case (ie. how do new users tackle a process), but does not give me insight into whether or not users are becoming more efficient as they learn my application, or if a release impacted the time it takes for experienced users to complete a process.

 

Request: Allow funnels to evaluate all of a user’s attempts at a process, rather than the first one. This will give me a much more comprehensive view of behavior and the overall experience users have in my application. This is also frankly how I would expect a funnel to work, anyway. It was a surprise to learn that PX is using a small subset of the available data to build this report. 

6 replies

mmarques
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  • Helper ⭐️⭐️
  • 271 replies
  • July 24, 2023

Does the funnel report show only the first attempt within the time period? Or only the first attempt at all? I’m also looking to measure the success of engagements. 


mdowney2
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  • Contributor ⭐️⭐️⭐️
  • 15 replies
  • August 2, 2023

@mmarques I might be wrong but I think it’s one attempt per session? 


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  • Gainsight Employee ⭐️
  • 109 replies
  • August 18, 2023
No StatusAcknowledged

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  • Gainsight Employee ⭐️
  • 109 replies
  • August 22, 2023

@mmarques Its the first within the time period.
@mdowney2 Not necessarily per session. If User scope is selected, it can be across multiple sessions as long as it is within the time out period.
[My comment 3 days ago did not get posted]


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  • Gainsight Employee ⭐️
  • 109 replies
  • September 9, 2024
OpenDevelopment

Ashton
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  • Contributor ⭐️⭐️⭐️⭐️
  • 30 replies
  • February 14, 2025

Can we get an update on this effort?

I am going to write a similar idea that would request to allow users to take steps in any order. 

My need is to report on how long it takes a new user to perform the 3 most basic function of the app. We do not require them to do the tasks in any order, but we want to know where users are getting hung up and where we can help. 

The issue is that currently the report has to be built to only report on the singular order of the events which is just not what we need.

 

Ashton

 


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