In the Gainsight Assist Template Folder view, hide folders when templates are not available to Gainsight Assist

I agree!  Love the Folder idea, but only display folders, when there are Email Templates available to Users.

Thank you,

Di Hastings

Valid feedback! @ssamarth, please take a look. 

This needs to be prioritized.

Admin:  As an CS ops admin we need the ability to make email templates ‘public’ for our team to use in Email Assist.  This can be at the folder level with a Boolean that allows it to be available or not, or at the report level. 

We have operational emails, customer-facing emails, and internal alert emails.   Note that most do not make sense for Email Assist for Customer Team agents.

This!

FYI: 

• Gainsight Assist template visibility changes New Idea
• 12 Votes

Adding ​​​​​​@arunabhat to pls see

+1, we have a lot of operational and internal email folders that our CSMs would not need to use. It would be great if there was a toggle to show/hide folders, similar to what exists today for templates.

For anyone tracking, this now appears to be fixed (or the fix is rolling out).  We are seeing it in our org now.  It is much cleaner!

https://support.gainsight.com/Gainsight_NXT/Release_Notes/01_Current_Release_Notes_-_2023/Gainsight_NXT_Patch_Release_Notes%3A_Version_6.37.X_series#Version_6.37.1.2C_August_18.2C_2023

Yes, please fix this. It is confusing for end users to see folders without any templates in them.