When you create an inline survey question for a CSAT question, it is missing the following in the email:
- Score measure labels. If you’ve set your question type to be Radio(Score) which shows the numbers of the score answers, your inline survey question will just show as 1 2 3 4 5 with no labels
- eg...instead of
[Very Dissatisfied 1 2 3 4 5 Very Satisfied]
the email just reads
[ 1 2 3 4 5 ]
- eg...instead of
- Smileys. If you’ve configured your survey question to include Smileys, the smileys do not show up in the inline survey question
Why is this a problem?
- It makes Radio(Score) an unusable question layout type for an inline survey question as the recipient is not aware of what a score of 1 means vs a score of 5. you’re forced into using the Default or the Radio(Text) options.
- It makes the Smileys unusable for an inline survey question