Product Mapping via API

Thank you for the feedback!

Gainsight PX offers custom event API where you can pass both named events and dynamic properties based on runtime values. https://support.gainsight.com/PX/API/04Use_Custom_Event_API

In case you want these events to be mapped into features automatically - please ask your client outcome manager to enable that settings in your subscription. PX can automatically create features in your product tree out of custom events.

@mickey that is definitely something I will look into. I’m not sure that would completely address the use case I have in mind. I’d eventually like to be able to manage the product mapping in much the same way I would database schema changes with a declarative mechanism. This requires me to be able to check the state of the existing product map and then comparing that to a desired state for the map. This allows for both additional and removal to be automated and place into the developer’s normal workflow.

With regard to the automatically creating features in the product tree from custom events, is there additional documentation around the capability? Would the custom event properties be able to represent the arbitrary structure of nested modules and features to ensure we can maintain our product map in an orderly fashion?

I did locate a suitable endpoint in the API to get at least part of the Product Map structure. I can now easily inspect the Module & Feature tree, but I have not visibility into any events already defined for the Product Map from what I can tell. This will make part of the automation work I am trying to do easier, but it still leaves gaps that require UI-based interaction.

We have a large number of different functions (1,000+) that we have manually built into a structure. This was quite an arduous process and keeping this updated when new functions come in, function names are changed or changing the hierarchy are not processes that are easy to manage through the UI.

Working on individual functions through the API is a start, but we really need some more bulk options to manage the Product Mapper.

Alternatively to have the ability to export the current state of the Product Mapper, manipulate that in something like excel and then re-import to action changes would be a good compromise.