Our use case: we want users to be able to create and update contacts in GS or SF and those changes be immediately represented in the opposing platform.
Two problems which we encountered:
- It is impossible to create a contact in GS->SF. I believe the technical reason was inability to create SFIDs.
- Filters are not honored in real-time rules. This means we would all of a sudden start pulling all the contacts SF->GS, that‘s undesirable for us. So we cannot create in GS from SF as well.
Currently the only solution for this is to leave the real-time sync for Updating only. It would be great to have the ability to also create new contacts both ways.