As many of you, I’m frequently working with the inSided ticket system (zendesk) in order to report bugs, ask community related questions or ask for help with tasks we can’t do ourselves. I’ve come across a few things I’d like to see improved:
- After I create a ticket, I get a success message on the platform (a pop-up) and I receive an email notification. I'd like to get rid of the email notification. One success message is enough, the email has no added value for me.
- When a ticket is updated, I receive an email notification with the new comment. What I would also like to receive in that same email is a link to the ticket so I can directly go there.
