As the Insided community platform search function is powered by Algolia, there’s a tool we could use which would make search results much, much better.
It’s called ‘synonyms’ and means we could tweak search results for keywords. For example, if you have a fantastic search result for the search term ‘price’ but a poor results page for ‘tariff’ you can add a synonym so that the user who types ‘tariff’ sees the results for ‘price’.
It’s also great for mispellings and words which have multipled spellings, such as center/centre or practise/practice.
It’s managed manually, you can tweak as you go, and it produces far fewer zero clicks on search results. I know this because we also use Algolia search on our brand website, and for our in-app search too.
All Insided need do is enable this function for us, and to set up access to our Algolia dashboards. I’m sure we can all be trusted. The version I’m suggesting is the free one (that comes with a basic Algolia subscription). There’s also a more advanced AI-driven option, which costs extra, but I’m not familiar with it.
Here’s a bit more info about how it works.
Looping in
