Abaility to Report on "Automated Programs" Timeline Activity Type

Related products: CS Journey Orchestrator, Email & Notifications

It would be great if we could report on the timeline activity type = Automated Program.

We are able to report on all other timeline entries, but not this one.
We would like to report on our Journey Orchestrator Programs, and this ability would enable us to do that.

Thanks!

 

Example of “automated program” timeline activity type:

 

Another use case we have is that we want to know the date of the most recent Timeline activity of any type. One way we use this date is in JO programs, to avoid over-messaging customers in our digital touch segment. They are receiving mostly automated outreach and therefore the majority of their Timeline activities are of the ‘automated program’ type. 

I’ve set up a workaround where we have a Company field called ‘Last Timeline Activity Date’ that is populated by a rule that takes into consideration both the Activity Timeline object and the Email Logs V2. It compares the dates for the customer (max of activity date or max of email sent date) and populates the field with whichever is more recent. It works but it was annoying to configure and it doesn’t solve for other reporting needs.


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It would be nice to see these in timeline reports rather than having to use the separate AO object and maybe make a Data Design with the two to report on both together for a company or person. If AP entries are in timeline, they should be accessible in reporting. Even if it’s functionality some people want and some don’t, having a toggle in Admin → Timeline that allows us to toggle on/off inclusion in reports/data set would be 🔥