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Ability to Configure Custom Timeline Views for End Users

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Erseburse
  • Contributor ⭐️⭐️⭐️⭐️
  • 36 replies

There was a recent update to allow admins to configure custom views for cockpit for End Users. When will this awesome feature be available for timeline? Would be great to set these up ahead of time to reduce burden for CSMs who wont know how data is organized in Gainsight to select fields,

 

Thanks!

22 replies

sai_ram
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  • Expert ⭐️⭐️
  • 3727 replies
  • February 24, 2021

@Erseburse Thanks for sharing this with us! I am will confirm the road-map on this and get back to you. 


Chirag
  • Helper ⭐️
  • 82 replies
  • March 2, 2021

Hi @Erseburse , This is a nice idea, I’ll add it to the roadmap. But ETA is not yet decided. 


darkknight
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  • Expert ⭐️
  • 1978 replies
  • July 1, 2021

+1


Robert_DeLaO
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  • Helper ⭐️
  • 18 replies
  • July 1, 2021

​​​​​​+1 this would be great to highlight different types of timeline activities for our CS teams vs Sales teams, etc. 


john_apple
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  • Expert ⭐️
  • 468 replies
  • July 6, 2021

The only workaround I’ve seen is having a SFDC admin login as the user in SFDC, go to NXT, add a new filtered view to their C360. It scales terribly


Forum|alt.badge.img+2
  • Contributor ⭐️⭐️⭐️
  • 19 replies
  • September 8, 2021

This would be so nice to have!!


sarahmiracle
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 354 replies
  • November 23, 2021

Would love to see this implemented.


soumitrasahu
  • Helper ⭐️⭐️
  • 100 replies
  • December 7, 2021

@sarahmiracle @donnajfuchs We will look into this and update once we have added it to our roadmap.


heather_hansen
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 954 replies
  • April 28, 2022

@soumitrasahu any updates on this?  Would love to be able to set this up so that my teams can easily filter to just their activities.


keith_mattes
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  • Helper ⭐️⭐️
  • 187 replies
  • April 28, 2022

This resonates soo well with UI consinstency and uniform user exerpeice for the Gainsight tool overall.  As Admins and users, a common and consistent visual theme along with functionality would be ideal.


david_narunsky
  • Contributor ⭐️⭐️⭐️
  • 15 replies
  • June 15, 2022

+1 and voted. This functionality is being requested by our SVP for deployment to our entire CSM team. cc: @soumitrasahu 


CarollynnC
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  • Contributor ⭐️⭐️⭐️
  • 17 replies
  • February 2, 2023

+1 for this functionality for all the reasons others have already stated.  

 

Any updates here? @sai_ram 


darkknight
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  • Expert ⭐️
  • 1978 replies
  • February 2, 2023

@CarollynnC Sai is no longer with Gainsight. Tagging @anirbandutta 


anirbandutta
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  • Expert ⭐️
  • 1804 replies
  • February 3, 2023

Adding @Bhawya to this thread.


  • Contributor ⭐️⭐️⭐️
  • 14 replies
  • July 8, 2024

This is a great idea! Any updates on this front @anirbandutta and @Bhawya ?


bfoleyHS
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  • Contributor ⭐️⭐️⭐️⭐️
  • 27 replies
  • October 1, 2024

Bumping this--would be super helpful. Also falls into the same bucket of consistency/feature parity across elements of Gainsight that are similar in scope (e.g. admin defined Cockpit views) but not possible to configure.


Tomas Trijonis
  • Contributor ⭐️⭐️⭐️⭐️
  • 44 replies
  • October 25, 2024

Would love to see this to help our users with helpful predetermined views, similarly to how Cockpit works already.


grace.cleary
  • Contributor ⭐️⭐️
  • 3 replies
  • January 22, 2025

Bumping this - would be very helpful and aligned with the functionality we already use in Cockpit. 


aaronhatton
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  • Helper ⭐️⭐️
  • 38 replies
  • February 19, 2025

This was also a need for us today. Very surprised there is this lack of feature parity for Timeline views vs all the dashboards and home screens


alizee
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 649 replies
  • February 20, 2025

Hi ​@revathimenon it seems like we have another idea in the same vein that this idea (status = new) could be merged with and all votes transferred to (the other idea is in discovery so more advanced in PM eyes :)): 

Admin defined views for Timeline | Gainsight Community


revathimenon
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  • Gainsight Community Manager
  • 565 replies
  • February 25, 2025
Updated idea statusNew IdeaDiscovery
Idea merged into:

All the votes from this idea have been transferred.

revathimenon
Forum|alt.badge.img+6
  • Gainsight Community Manager
  • 565 replies
  • February 25, 2025
Idea merged into:

All the votes from this idea have been transferred.

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