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Gainsight Employee ⭐️
August 13, 2021
Released

Ability to add an extra step in rating survey

Related products:PX Engagements
  • August 13, 2021
  • 4 replies
  • 42 views

Posting on behalf of a customer:

It would be great if we had the ability to add a 2nd star rating question to a single engagement.

Currently, we have a rating survey, feedback, and thank you(optional) steps under a single rating survey engagement.

4 replies

sai_ram
Expert ⭐️⭐️
August 16, 2021

@srinivas myakala thank you for bringing this up here. We need to check this out.

Contributor ⭐️
October 21, 2022

I would love the extra step on the rating survey--- but the flexibility/ option to be able to have the rating (CSAT) and then follow up with NPS so we can ask the two questions at one time -- how do you feel about the product / how do you feel about the company…. 

broghanzwack
Contributor ⭐️⭐️⭐️⭐️⭐️
January 9, 2024

Hi! This can now be accomplished with a multi-question survey. 

broghanzwack
Contributor ⭐️⭐️⭐️⭐️⭐️
January 9, 2024
New Idea→Released