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beth
Contributor ⭐️⭐️
September 21, 2022
Discovery

Ability to add embeds and iframes

Related products:CC Moderation
  • September 21, 2022
  • 11 replies
  • 162 views

We would like the ability to add embeds and iframes that are not included in the list found here.

We use forms in our knowledge base (wordpress) and having only one form option is not optimal.

    11 replies

    bethAuthor
    Contributor ⭐️⭐️
    September 21, 2022

    Sorry, page found here: 

    I understand inSided is using embed.ly that has so many more options.

    janina.woita
    Gainsight Employee ⭐️
    janina.woita
    Gainsight Employee ⭐️
    October 5, 2022
    New→Open
    janina.woita
    Gainsight Employee ⭐️
    janina.woita
    Gainsight Employee ⭐️
    October 5, 2022

    Hi @beth, thank you for submitting this idea! As you already mentioned, we use embed.ly in our editor to embed external sources.

    Are there any specific providers from the list that you miss?

    bethAuthor
    Contributor ⭐️⭐️
    October 5, 2022

    Hi @janina.woita 

    I would like the ability to add a regular iframe, Jotform, and Airtable.

      Milla
      Milla
      Contributor ⭐️⭐️⭐️⭐️
      October 25, 2022

      I would like to add Box.com / https://app.box.com/ as well

      DannyRyan
      Contributor ⭐️⭐️
      October 27, 2022

      Pretty please, enable regular iframe. :begging:🙏

        Erik_
        Erik_
        Contributor ⭐️⭐️⭐️⭐️⭐️
        May 20, 2025

        Are there any specific providers from the list that you miss?

        Kicking this up with a request for Spotify, from that list.

         

         

        And also (not from that list) being able to embed MS Forms, or regular iFrame so we can use that to embed MS Forms would be great.

        The shortest answer is doing -George Herbert
          danielwal_coco
          danielwal_coco
          Contributor ⭐️⭐️⭐️⭐️
          May 20, 2025

          Google Bucket

            jvdc
            jvdc
            Expert ⭐️
            November 6, 2025

            Yes, right now, pasting embed codes with <iframe> directly into the HTML of a post does not work. The <iframe> tags are getting sanitized by the system. It would be great to allow this, and this is something Gainsight has control over.

            embed.ly is the user-friendly feature that will automatically embed your URL.

            Larry
            Larry
            Helper ⭐️⭐️
            April 2, 2026
            Open→Discovery
            Larry Imgrund || Senior Product Manager & Community Nerd
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