It would be great to be able to include hyperlinks in private messages instead of just the URLs.
This looks nicer for the recipient, especially if the URLs are long and if we're sending several links in one message.
In addition, it would allow us to share customized URLs for tracking without compromising the quality of the link display. For example, we've set up automatic messages to reach community members with specific ranks. These messages include a link inviting the recipient to respond to a thread in the community. We want to know how many people actually clicked on the link they received in their message. We can use bit.ly or another link tracker to do this, but sharing a bit.ly URL with a member doesn't look as professional as sharing a hyperlink.
Ability to add hyperlinks to private messages
CC Notifications & Subscriptions
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Hi@jillrossco & @Fescholz .
Again sorry for the delay, but it hope it was worth the wait: My colleagues have confirmed to me now that you are able to use hyperlinks in private messages again. Depending on where you want to send a hyperlink, there are two ways how to add a hyperlink.
In a regular private message
You can use bbcode to enter a hyperlink. Simply use this format and it will work:
In a rank up notification
Here you need to use HTML:
Of course I’d like us to make this more straightforward and easier to use in the future, but personally I am quite happy that this has been restored so that we can send better looking private messages again!
Also copying in@Monique & @LPortalupi as I think you will find this relevant and I don’t want you to miss out on it. ;)
Please-please-please let us add URLs to private messages that will look as hyperlinks right away![:pray_tone2:](https://d3odp2r1osuwn0.cloudfront.net/2020-12-07-15-28-58-7c90f47054/dist/emojione/1f64f-1f3fc.png)
![:pray_tone2:](https://d3odp2r1osuwn0.cloudfront.net/2020-12-07-15-28-58-7c90f47054/dist/emojione/1f64f-1f3fc.png)
![:pray_tone2:](https://d3odp2r1osuwn0.cloudfront.net/2020-12-07-15-28-58-7c90f47054/dist/emojione/1f64f-1f3fc.png)
It’s a pain at the moment
I feel kind of dumb to ask this...but how does the bb code work in a PM? Am I suppose to be able to copy text or use something to add into PM to make it work? Definitely feel like a link feature in PM would be VERY helpful...
Just following up (to myself, mostly but in case others find it helpful) that I googled bbcode and it worked in messages. I used:
https://"http://linktourl.com
Hey@Casstastr0phee , thanks for sharing that. Are you using this workaround via the front end ? It doesn’t work for me.
Hi@Gabolino !
@Julian think you can edit that out?).
Yep, I use this in the front end (only in Direct Message) and it works. I made a mistake in my above code by adding a “ in the url (
When I need to add a url in a Direct/Private message, I do:
Hope that helps!
the link i was trying to send:
https://www.sysaid.com/video?videoId=qy75jq2lp4&videoChannel=wistia
the link really sent when hyperlinked:
https://www.sysaid.com/video?videoId=qy75jq2lp4#38;videoChannel=wistia
I have not yet tried the HTML workaround but tried the bbcode and although it worked, I see 2 problems already mentioned:
Hi@beneditacss !
Definitely agree that there could be a more elegant solution to this! I know that this doesn’t solve your issue entirely, but a few thoughts:
For the first, you could bold or underline the URL text, so that it appears to pop more, and indicate that it’s clickable.
For the second (again, NOT an elegant solution), you could create a how-to for sending private messages – like...when to use PMs between members, best practices, rules, etc. and include a tutorial for how to create a clickable link.
However, I am curious to know why you might encourage your members to send clickable links to one another? Personally, as a Community Manager, this makes me nervous because it’s harder to control what goes off your community, and potentially puts your members at risk for “bad behavior”, like linking to malicious sites?
Just chiming in to share that this would be a really helpful improvement. Feels unintuitive and frustrating that URLs aren’t auto-hyperlinked by default, and that you don’t have the same WYSIWYG editor options via PMs that you have in community posts/replies. Thanks for considering!
Hi, wondering why this is parked? This should be out of the box functionality, it is really frustrating we can not hyperlink in private messages. Some of our private messages for that reason will make no sense. Please reconsider, this is a must have for us, as we use private messages actively to engage low touch customers.@olimarrio
I’m shocked that this idea is still not fully implemented. Gainsight, please please please prioritize this!
I’m shocked that this idea is still not fully implemented. Gainsight, please please please prioritize this!
100% agree!