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Chelsea.holfield
Contributor ⭐️⭐️⭐️⭐️
August 24, 2021
Parked

Ability to Add new fonts to Email templates

Related products:CS Email & Notifications, CS Group Send
  • August 24, 2021
  • 17 replies
  • 279 views

It would be great if we had the ability to add additional fonts to the email template editor in Journey Orchestrator. Our company has updated our branding and would like to use specific fonts for contacting customers. 

17 replies

ssamarth
Gainsight Employee ⭐️
Gainsight Employee ⭐️
April 18, 2023
No Status→Under Consideration
ssamarth
Gainsight Employee ⭐️
Gainsight Employee ⭐️
April 18, 2023
Updated idea statusNo Status→Under Consideration
Contributor ⭐️⭐️⭐️
December 21, 2023

Is there an update to this?  If everyone is doing more digital this is a must! To enable this.  I had many product teams ask to use Gainsight, but when I told them we can’t do our Branded fonts, they want to use other tools that do allow this.  

romihache
VIP ⭐️⭐️⭐️⭐️⭐️
March 13, 2025

This idea has been under consideration for almost two years. Is there any update?
There are other related ideas, the first one is turning 9 years old in June 😓

 

Continuous improvement is better than delayed perfection
ssamarth
Gainsight Employee ⭐️
Gainsight Employee ⭐️
March 14, 2025

​@romihache custom fonts are not supported as we see most email clients do not render custom fonts consistently, which can lead to inconsistent display across different platforms. 

 

romihache
VIP ⭐️⭐️⭐️⭐️⭐️
March 14, 2025

Appreciate the response ​@ssamarth 
Given this, should this one (and related ideas) be updated to Parked or Closed status?

Thank you!

Continuous improvement is better than delayed perfection
ssamarth
Gainsight Employee ⭐️
Gainsight Employee ⭐️
October 15, 2025
New Idea→Parked