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Gaby
Helper ⭐️
June 18, 2026
Open

Ability to add notes if ban a user

Related products:CC Customization
  • June 18, 2026
  • 2 replies
  • 25 views

I often decline a user because they don’t qualify - for example they are part of a company that is a client of ours but not in an eligible role. I’d love to be able to note somewhere a reason for the decline so it’s visible to other team members.

    2 replies

    Sudhanshu
    Gainsight Product Manager
    August 26, 2026
    Updated idea statusNew IdeaOpen
    Sudhanshu
    Gainsight Product Manager
    August 26, 2026

    Hey @Gaby! great idea, thanks for the clear use case.

    A notes field on ban/decline actions for team visibility makes sense. We'll keep this on our radar.