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Contributor ⭐️
July 1, 2021
Released

Ability to automatically skip step in Guide

Related products:PX Engagements
  • July 1, 2021
  • 5 replies
  • 139 views

We have several elements on our pages that might be hidden for a user based on the user configuration or user role.

Currently, the guide will fail if it doesn’t find an element that’s mapped for a step. It would be very helpful if it can just skip to the next step in the guide after failing to locate the element hidden by these configuration settings.

5 replies

sai_ram
Expert ⭐️⭐️
July 5, 2021

@adhirajp sorry for the inconvenience, we will definitely look into the possibilities. Thank you for sharing your request here.

broghanzwack
Contributor ⭐️⭐️⭐️⭐️⭐️
September 13, 2021

Posting this similar request for visibility: 

 

 

skalle
Gainsight Employee ⭐️
Gainsight Employee ⭐️
September 15, 2021

We are working on improving and supporting by including an option on Guide step if we want to skip if mapping element is not found or on a configurable timeout. All of this per step and this should take care of dynamic UI requests.

broghanzwack
Contributor ⭐️⭐️⭐️⭐️⭐️
November 24, 2021

Hey everyone - PX just released a new skippable step feature for this exact problem! Check out the details here. 

broghanzwack
Contributor ⭐️⭐️⭐️⭐️⭐️
July 24, 2023
Planned→Implemented