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michael_sweeney
michael_sweeney
Helper ⭐️
November 22, 2017
New Idea

Ability to change CTA types and reasons

  • November 22, 2017
  • 23 replies
  • 521 views
I have worked with multiple customers lately who have been restructuring the Type and Reasons of CTAs framework and  would like to know if it is possible to change the Type of some specific Reasons that they have today.

For instance,  one Reason called "MMM" which is in Type = All and would like to have it in the Type = Event

As of now this is not possible, is there any thought to have this ability in the future? Possibly in Mass?  

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      ryan_lehman
      Contributor ⭐️⭐️⭐️
      January 10, 2023

      +1 -- this is a huge pain point for our teams. The only workaround if they choose the wrong type is to delete the existing CTA and create a new one, which is not a scalable solution.

        anirbandutta
        anirbandutta
        Expert ⭐️
        January 11, 2023

        Thanks @hitesh_sharma for your responses on this thread; looping in @raja kuditipudi who might be able to share the latest?

        cc @mpatra 

        It's an opportunity for engagement
        jessicatang
        jessicatang
        Contributor ⭐️⭐️⭐️⭐️
        April 25, 2023

        +1 Upvote for our CSMs! This is the exact challenge we are facing too. 

        +1 -- this is a huge pain point for our teams. The only workaround if they choose the wrong type is to delete the existing CTA and create a new one, which is not a scalable solution.

         

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