Ability to choose Activity Type with Chrome Plugin

Related products:CS Timeline & Activity Tracking

Forum|Forum|3 years ago
April 4, 2023
4 replies
102 views

Hi there! Is there a way to select an "Activity Type" before logging the email to my Gainsight timeline? When I select the "Log to Timeline" box with my Chrome plug-in, it appears in my Gainsight timeline with the activity type "Email". This means that, once the email is sent and logged to my timeline, I then have to navigate to my Gainsight timeline and update the activity type manually. It would be helpful to be able to select the activity type before I "Log to Timeline" so its recorded correctly and seamlessly to my timeline.

Thank you!

andreammelde

Helper ⭐️⭐️

This was introduced to Microsoft Outlook Plugin in the most recent release - why was it not introduced for Chrome Plugin? I would expect parity between the email inbox plugins. We were highly looking forward to being able to choose the Activity Type and Account.

Andrea Carroll

austin_hendrix

Contributor ⭐️⭐️⭐️

This was introduced to Microsoft Outlook Plugin in the most recent release - why was it not introduced for Chrome Plugin? I would expect parity between the email inbox plugins. We were highly looking forward to being able to choose the Activity Type and Account.

Big +1 here. We were under the impression that this would go live for Gmail. When can we expect this to be available? It requires a lot of unnecessary additional time from our CSMs to manually update the activity types in Gainsight.

Ritika Jindal

Gainsight Employee ⭐️⭐️

This one is released on August 24 and currently available for all customers. Please udpate your chrome extension if you still dont see it. Latest chrome extension version 7.0.1

Ritika Jindal

Gainsight Employee ⭐️⭐️

New Idea→Released

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