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annie
Contributor ⭐️⭐️⭐️
October 14, 2015
New Idea

ability to clone success plan

  • October 14, 2015
  • 14 replies
  • 335 views
Hi there, as we are experimenting around success plan and more importantly the CSM workflow around it - some unmet needs surfaced by the current version of Success Plan functionalities.

ability to clone 

success plan is intended to be created/updated every quarter or 6 months or annually. The plan info may change but much info will stay the same. It will be much easier to be able to clone an existing success plan and update it to-date, instead of doing it from scratch. 

Ideally, I would like to be able to clone all the plan info and the objectives (CTA level, but not task level). But if to clone objectives will require cloning it for all, I think I can live it with it as well. Thanks. 

 

    14 replies

    katie_osland
    Contributor ⭐️
    February 23, 2018
    Any update on the ability to clone/duplicate a success plan? Annie's comment earlier in this thread fits our use case as well. We are building quarterly success plans and often the details in the plan info area will not change too much quarter over quarter. Being able to clone this to the next quarter, as well as pull over any incomplete objectives (or just clone and then delete any unneeded from there would be great!) Please let us know if this is something still under consideration. This would be an incredibly useful and efficient timesaver. Thank you! 
    brandy_guillory
    Contributor ⭐️⭐️⭐️
    May 16, 2018
    I too would like to know when the ability to clone a success plan will be implemented, we do quarterly success plans for our customers and those objectives change quarterly so cloning a template would not fit the solution for us but cloning a success plan itself will.
    marissa
    Contributor ⭐️⭐️
    November 13, 2018
    I would also like to know if the capability to clone a success plan will be available. Is there an ETA on the roadmap?

    faust_belarmino
    Helper ⭐️⭐️
    August 6, 2019
    There are two additional Community posts regarding cloning success plans. I also briefly spoke to Scott Drost about this during Admin office hours. Do we have an ETA on the ability to close success plans? :)

    1. https://community.gainsight.com/conversations/have-the-ability-to-clone-success-plans-5bd75502e4b01508f3bac39d
    2. https://community.gainsight.com/conversations/duplicate-success-plan-typestemplates-5cd43d76e4b06d4c1da155ad