Skip to main content
LPortalupi
Helper ⭐️
February 2, 2019
Current Behaviour

Ability to configure control environment so that topic replies appear in order of "Newest first" by default

Related products:CC Moderation
  • February 2, 2019
  • 19 replies
  • 237 views
As a community manager, I'm reading all new posts every day. Some conversation threads have many replies, such as our "Introduce yourself to the community" thread (~160 replies). For this and for all other threads, I always want to see the newest replies because I need to review what has been posted in the past 24 hours or so. As such, I would like the option of setting up my control environment so that "Newest first" is the default for sorting replies. With long threads, it takes time for the replies to load after clicking the "Newest first" button.

@Yoeri @daniel.boon

19 replies

anirbandutta
Expert ⭐️
July 8, 2022

Thanks guys for sharing that. And especially the Ideas does not even have the Oldest/Newest toggle like other threads.

It's an opportunity for engagement
sarahmasterton-brown
Helper ⭐️
January 12, 2023

Adding my vote here.
I’ve followed guidance from my onboarding manager to set up an ‘Introduce Yourself’ topic. We launched yesterday and the list of comments is getting long. I assumed setting the default to newest first would be an option. However, it does mean that you have to scroll through the other intros which I guess is the goal for this type of conversation, but I can foresee this causing a block on a lot of other cases. Thanks

Every day is a school day
January 12, 2023

@sarahmasterton-brown bit confused as you can already do this. In Control, open a topic, and choose NEWEST FIRST from the menu. That setting, from what I can tell carries over from topic to topic (or at least it does in our instance).

 

sarahmasterton-brown
Helper ⭐️
January 12, 2023

@sarahmasterton-brown bit confused as you can already do this. In Control, open a topic, and choose NEWEST FIRST from the menu. That setting, from what I can tell carries over from topic to topic (or at least it does in our instance).

 

Thanks @Scott Baldwin  I’m waiting to change the order of comments on a topic in the front-end. I can’t see what you see in control. This idea is to display newest first in the front-end by default - that’s what i’m looking to achieve. :)

Every day is a school day
January 12, 2023

Ah, you can’t do that on the front-end. Would suggest creating a new idea as this idea was about managing it in Control.

anirbandutta
Expert ⭐️
June 23, 2023

@anirbandutta yes, it’s under our radar as it looks like small change to improve quality of life significantly.

I mean the business usecase is captured in detail on this thread itself and @Pawel offers hope ?

Btw, just from a book-keeping pov, the end user UX idea is also submitted by @revote, here

It’s a small change to improve quality of life indeed.  

It's an opportunity for engagement
Sebastian
Helper ⭐️⭐️⭐️
February 21, 2024

Since the new Moderation overview offers the ability to set the filter for Replies = More than 0, and set the sorting based on Last activity, does this not provide the view that’s described in this idea? You can of course, save it as a personal view

Larry
Helper ⭐️⭐️
March 20, 2026
Open→Current Behaviour
Larry Imgrund || Senior Product Manager & Community Nerd
Larry
Helper ⭐️⭐️
March 20, 2026

This functionality is already supported today through the moderation overview, where you can sort by last activity and save it as a personal view. For the near future, we will be closing this thread for further replies and encourage you to create new ideas for any further enhancements.

Larry Imgrund || Senior Product Manager & Community Nerd