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j_ditzel
Contributor ⭐️⭐️
July 3, 2024
Open

Ability to customize Knowledge Bot Feedback fields in email body

Related products:PX In-App Hub (formerly KC Bot)
  • July 3, 2024
  • 1 reply
  • 22 views

Currently when a user submits feedback from the Knowledge Bot, the email body contains the

  • #requester
  • Type of issue
  • summary
  • Description
  • User email
  • User id
  • Account
  • Account id

Having the ability to customize what other fields to pull from the identify call and other sources would be fantastic. For instance, we would like to be able to see the user’s browser and browser version as well as the product they are coming from and their User Role. Other things that could be useful would be phone, timezone, and various custom attributes.

1 reply

aharkut
Gainsight Employee ⭐️
Gainsight Employee ⭐️
August 2, 2024
New Idea→Open