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Why are we not able to delete a dropdown value we create that has no dependencies and no data associated with it?

Here’s a user story:

  • Admin creates a new dropdown category with values
  • Business stakeholders review values, and want to simplify before launch, so they recommend cutting down number of values
  • Admin cannot delete the dropdown values after they click “Add Value”
  • Admin must delete the entire category and start over again

Please give us the ability to delete a dropdown value that we add, whether we add it intentionally or by mistake.

 

Clarifying my user story above!

  • Admin creates a new dropdown category with values and “saves” the new dropdown category
  • Business stakeholders review values, and want to simplify before launch, so they recommend cutting down number of values
  • Admin cannot delete the dropdown values after a dropdown category is saved, even though there is no data associated with it and no dependency
  • Admin must delete the entire dropdown category and start over again

I’ve had a lot of issues with dropdowns recently… this functionality would for sure enhance both the admin & user experience.

100% needed. 

I need it too! Never noticed it was not possible till today, when I needed to remove some inactive unused ones :-( 

Let us fix this issue directly without a backend request.

I recently ran into this exact issue where I needed to delete a handful of outdated dropdown values (instead of making them inactive) while retaining the dropdown field itself. I had to reach out to Gainsight Support to have them delete the values from the backend, instead of being able to do it myself as the admin. This would’ve helped save both Support and myself time.

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