Ability to delete moderator tags

Thanks for the Idea post @dodwyer ! :)

Don’t forget to Upvote it too, so that you show your support. I like it as well, so you’ve already got my vote.

So basically tag management for moderator tags is what you want here? Makes sense.

Hi @dodwyer,

I’m definitely interested in this as well. However, how did you set up pre-loaded moderator tags? I only have it for public tags.

TIA

Ilan

@Ilan B Hi! I actually am unsure. Insided’s engineering team helped us perform a migration from Slack into Insided, but I don’t think that would have impacted the pre-loaded tags. It looks like the pre-loaded tags was default content from Insided’s team. 

@omika.mali,
Can you help us set this up with our account please?
TIA
@banthonisz @CommunityKaila 

Hi @dodwyer - thanks for sharing this feedback. Can you clarify for me how having these tags (not attached to any topics) impacted the Zap you were setting up between inSided and Intercom?

My understanding of how an integration like that would work is that these moderator tags wouldn’t have really have impacted the integration. From what I can see, the main reason to delete moderator tags would be more for ‘cleanup’ purposes.

Let me know if my questions aren’t clear at all - curious to learn more from you :).

@daniel.boon Hi Daniel! We investigated our Zap further, and we found that we actually were able to specify which tag we wanted to trigger the Zap workflow, so we were able to set it up without the other tags being deleted. That being said, for general management/cleanup purposes, having greater control over moderator tags (ie, ones that we don’t want folks to use being deleted) would be helpful as you shared. 

Great, thanks for clarifying @dodwyer ! :)

Upvoting this! We have a LOT of outdated moderator tags that were imported with a data migration we did when implementing inSided, and it’s really clogging up our organization and causing issues with duplicate/similar tags. This seems like a low-hanging fruit/easy win potential here.