Ability to disable the creation of new tabs every time a user clicks on a link in Gainsight

Now building our instance and this is an issue echoed by our pilot user group. Looking forward to the fix. Thanks!

Any updates on this? It was mentioned it would be in the October release. 

Hello everyone. We are working on a new initiative called mini 360. This will open any customer record in a third pane from GS Home, Success Plan, Cockpit, Dashboards, Reports. CSMs will be able to complete their tasks without opening too many tabs or losing context.

Here is a glimpse of how mini 360 will look like. This should be available tentatively in Q2.

rahul_prayakarao - Any update to share on targeted/expected timing for the release of mini 360?

Pretty consistent complaints across the board from all our CSMs… none like new tabs being opened.

Excellent - looking forward to this release! 

@ahuston this feature will be generally available for all customers with the upcoming Q2 (July) release.

@rahul_prayakarao appreciate the team’s work on this! Any update since we hit August? 

@dantheman this (360 in Sidebar) was deployed with Gainsight’s recent July release. It just needs to be turned on in C360 configuration settings . In the short time we’ve had this live, it seems to be generally well received by our CSM users.

https://support.gainsight.com/gainsight_nxt/07360/About/360_in_Sidebar

@dantheman  Here is the support documentation for the feature