Ability to edit all Timeline entries

+1, glad this is on the roadmap. It would also be helpful if admins could move Timeline activities from one account to another. We run into situations where CSMs are accidentally logging activities to the wrong call and then have to manually move them over. 

+1 for this, would be super useful!

+1

Surely this is basic functionality right?

I can understand why normal users are not able to amend the timeline entry, but surely an admin who oversee the system should be able to amend/update this?

So without GS’s help, we cannot update/amend risks on a timeline that were owned by a colleague that has now left.

@nitisha_rathi please can you provide an update on this?

+1 for this - really critical to be able to edit these

+1 the ability for users and admins to edit all timeline entries would be very useful.

+@Bhawya on this idea

+1000000 to this

For example if a CSM leaves our organisation and have created risks activities, we have to as GS support to change these risks to a different user so we can update them/solve them, surely it would make sense us as admins to have the ability to change these.

+1 We leverage the Gong integration to auto generate meetings and rely on Meeting Reasons to understand in what context the teams are interacting with customers. They collaborate with AEs regularly who often handle scheduling when related to new products, expansions, etc. CSM is unable to designate Meeting Reason when an AE schedules the meeting. Ideal would be to allow CS/account owner or any internal attendees to edit timeline activities.  

Hello All! Valid use cases and we do plan to solve this but we have not been able to prioritise it because of other higher priority features. As we get some clarity on timelines, will update this thread.

+10 As a Gainsight Admin, We do need this functionality.