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romihache
romihache
VIP ⭐️⭐️⭐️⭐️⭐️
February 11, 2025
New Idea

Ability to enable dynamic date tokens

Related products:CS Reports
  • February 11, 2025
  • 3 replies
  • 42 views

I know this is far-fetched and a “nice to have”, but would it be possible to tokenize dynamic dates in the names of a report and its description, in a rich text standard widget in a dashboard, or text email, having as output the string/description of the token?

For example, being today February 11, 2025:

@Current Year = 2025
@Past Quarter @Past year= Q4 2024
@Next Month Name = March 

 

Mockup Quarter and Year
Mockup Month and year

 

    3 replies

    dayn.johnson
    dayn.johnson
    VIP ⭐️⭐️⭐️⭐️⭐️
    February 11, 2025

    You’ve got my vote!

    Currently in emails we *can* in theory use tokenized dates, but not like we can in logic.

    Being able use tokenized, dynamic dates (globally throughout Gainsight, in CC in addition to CS) would be a fantastic QoL update for admins. ​@revathimenon, ​@Kenneth R, I’m not sure which product owners this might apply to, seems more of an app-to-all. Could we get some eyes on this please? 😀 👀

     

     

    Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
      romihache
      romihacheAuthor
      VIP ⭐️⭐️⭐️⭐️⭐️
      February 11, 2025

      You’ve got my vote!

      Currently in emails we *can* in theory use tokenized dates, but not like we can in logic.

       

       Thank you for the call-out ​@dayn.johnson! I made a blanket statement but you are absolutely correct!

      Continuous improvement is better than delayed perfection
        dayn.johnson
        dayn.johnson
        VIP ⭐️⭐️⭐️⭐️⭐️
        February 11, 2025

        You’ve got my vote!

        Currently in emails we *can* in theory use tokenized dates, but not like we can in logic.

         

         Thank you for the call-out ​@dayn.johnson! I made a blanket statement but you are absolutely correct!

        Also worth noting here that if the object you’re reporting on (or your email query) doesn’t include a lookup to the company date, your reporting immediately gets more complicated. That, and if you want to do anything like “last quarter,” “in six months,” etc., you’ll have to create formula fields for that date.

        Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
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