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vartan.kourshounian
vartan.kourshounian
Contributor ⭐️
May 29, 2023
New Idea

Ability to Fetch Tags in Gainsight from Zendesk

Related products:CS Connectors
  • May 29, 2023
  • 3 replies
  • 176 views

Hi Team, 

 

I just migrated to the Zendesk connector 2.0 however I don’t seem to find the field tag in the Zendesk tickets object to fetch it to Gainsight. I want to track Support Ticket Escalation as a Risk Status in Healthscore. To do so, I will need to get the tag field to Gainsight. Is this possible?

    3 replies

    alizee
    alizee
    VIP ⭐️⭐️⭐️⭐️⭐️
    June 2, 2023

    Hi @vartan.kourshounian I don’t use Zendesk but Freshdesk and we have the same issue because the tag field is a data type (array) that is not supported. It’s possibly the same for Zendesk. 

    Here’s a related post you could upvote in the Community to get this enabled: 

    Need inputs -- Supporting multi-valued attributes in Connectors | Gainsight Community

    Hope this helps.

    The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
    gunjanm
    gunjanm
    Expert ⭐️
    June 26, 2024

    Can we get this converted to an idea to upvote please @revathimenon 

    Gunjan
    revathimenon
    revathimenon
    Gainsight Community Lead
    June 26, 2024

    You got it @gunjanm - Done! 

    Where focus goes, energy flows.
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