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Gainsight Employee ⭐️
srinivas myakala
Gainsight Employee ⭐️
July 17, 2020
New Idea

Ability to filter users based on Email Engagement in Audience explorer

Related products:PX Engagements
  • July 17, 2020
  • 1 reply
  • 69 views

Currently we are able to filter audience based on InApp and Survey engagements, it would be helpful if we could filter based on Email engagement as well.

 

UseCase:  To know how many users have got emails delivered from an email engagement more than ‘X’ number of times.

    1 reply

    owenmcintyre
    Contributor ⭐️⭐️
    July 20, 2020

    I’d suggest we even go further than this. It seems weird to me that on a user's details page we can only see a feed of their ‘recent engagements’. It would be really helpful for our CSM’s and system admins to be able to see ALL the engagements a user has been sent so that we can see the history of our communication with them.

    And yes - this includes showing where they’ve been sent the same email multiple times

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